Cookie Policy

Last updated: November 2026

This policy explains what the Drainline Services Limited website stores on your device and why. For how we handle personal information more generally, see our Privacy Policy.

What cookies are

Cookies are small text files that a website saves in your browser. Websites can also keep information in your browser’s “local storage” or “session storage”, which work in a similar way. In this policy, “cookies” covers all of these.

Our own website

We use Google Analytics 4 to understand how visitors use our website, such as which pages are viewed and how people find us. It only runs if you choose Accept All in our cookie banner. If you reject, or do not choose, it does not load and sets no cookies. We do not use advertising or social media tracking.

If you accept, Google Analytics sets these cookies on our website:

• _ga (cookie) — gives your browser a random identifier so repeat visits can be counted. Expires after 2 years.
• _ga_1SC72B6P5E (cookie) — keeps track of your current session. Expires after 2 years.

Google receives your IP address and details of your visit. We use this to see overall trends, not to identify you. You can read how Google handles this data at policies.google.com/technologies/partner-sites.

We also keep two items in your browser to remember your cookie choice:

• drainline-cookie-consent (local storage) — remembers whether you accepted or rejected optional cookies. Kept until you clear your browser data.
• drainline-cookie-banner-answered (session storage) — stops the cookie banner reappearing on every page during your visit. Deleted when you close the tab or browser.

Our enquiry form

Our enquiry form is provided by HighLevel (LeadConnector) through our website partner, eDirect, and appears on our pages from link.edirect.uk. When a page with the form loads, the form stores:

• __cf_bm (cookies on link.edirect.uk and leadconnectorhq.com) — set by Cloudflare to tell people apart from automated bots. Expires after 30 minutes.
• cf.turnstile.u (local storage on challenges.cloudflare.com) — used by Cloudflare Turnstile to check that the form is being filled in by a person, not a spam bot.
• embedded_iframe_inline-… (local storage on our website) — lets the form size itself to fit the page.
• v2_history_…, v2_session_history_…, v3_first_session_event_…, v2_contact_session_… and v2_user_session_event_… (local storage on link.edirect.uk) — record how you arrived at the website and which pages you viewed during your visit, so that if you send an enquiry it reaches us with that context. These include an identifier for your browser.

The form also loads its fonts from Google Fonts, which receives your IP address.

Our map

The “Areas we cover” map loads its map images from OpenStreetMap. It does not set any cookies, but your browser’s request for the images means OpenStreetMap receives your IP address.

Managing your choices

You can change your cookie choice at any time with the Cookie settings link at the bottom of every page.

You can also delete cookies and stored site data, or block them, in your browser’s settings. If you block the cookies our enquiry form uses, the form may not work — you can still reach us on 0333 200 4747 or by email at info@drainlineservices.co.uk.

More information

The Information Commissioner’s Office explains cookies and your choices at ico.org.uk.